Stop sending “just checking in” emails. Here are 22 alternatives for your follow-ups
Hi, it’s me again, just checking in. Following up. Circling back. Despite the temptation to try this easy follow-up opener, I never recommend that salespeople send “just checking in” emails. The simple reason? They don’t work. It feels like a guilt trip, and doesn’t add new value or pique the prospect’s curiosity. But that doesn’t…
How I get fired up for my cold calls, insights from my 18 years in sales (+ tips for reps)
When I was in 5th grade, I was voted “Most Reserved” in the yearbook at Dewey Elementary School in Cherry Hill, NJ. I had just moved back to Jersey after bouncing around SoCal. I was a shy kid, nervous about making new friends. No one would expect me to go into sales, a field that’s…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting steps, and how-to guides for assisting customers. I frequently referred to both our internal wiki and our knowledge base; although they have some similarities, there are some clear distinctions. If I needed a refresher on connecting an external domain…
Leading questions: What they are & why they matter [+ Examples]
Picture this: I’ve just walked in the door and barely put my bags down after a hotel stay. My phone buzzes. It’s a survey from the hotel asking, “How wonderful was your recent relaxing stay with us?” My immediate thought? That’s a classic leading question. Leading questions like that have a knack for steering you…
30+ statistics about sales email subject lines you need to know
When it comes to sales emails, the old adage holds true — you only get one chance to make a first impression. To help you stand out in people’s inboxes, I’ve rounded up a list of sales email statistics to help you shape your subject lines, boost your open rates, and get potential customers to…
How B2C sales could shift in a recession [new data]
Sales is a tough job under normal circumstances, but throw in a recession and things get even more complicated. As whispers (or shouts) of an economic downturn persist, salespeople need to shift from defense to offense. This means retiring the old playbook and getting creative with your sales strategies. I surveyed 200+ U.S. consumers to…
10 best sales goal tracker tools & templates
Calendars, planners, to-do lists. These are just a few of the tools we use to stay on top of our day-to-day activities. But how can you stay on top of your sales activities? With sales activity trackers. If you’re a sales leader, it’s important to determine the key metrics for evaluating your sales team. By…
AI Agents for Business – Here’s What They Mean for Professionals Today
To be honest, when I hear the word “agent,” the first thing that comes to my mind is a slick, fast-moving character in an action thriller clad in all black and getting things done with scary efficiency and great hair. And this is exactly the difference between AI models and AI agents. If you’re here,…
Awkward intros to cringey DMs: 10 networking mistakes experts say you need to avoid
You know networking matters. Everyone says so. But when you’re in the moment — sending a connection request, making small talk at an event, or following up after a meeting — it’s easy to second-guess yourself. Am I coming across as too eager? Too transactional? Should I even reach out at all? I’ve been there.…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
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