Category: Featured
AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
Why High-Pressure Sales Tactics Are Killing B2B Deals (And What to Do Instead)
If your sales strategy still relies on pressure and pitches, you’re losing clients before the real conversation begins.
How Entrepreneurs Navigated (& Survived) Recessions [New Data & Expert Tips for Economic Slumps]
All kinds of economic changes affect businesses, whether full-blown recessions or market fluctuations. Unfortunately, financial uncertainty can cause companies to fail entirely, but it’s possible to push through the storm and succeed. Who better to learn how to weather economic uncertainty than those who have already done it? For this piece, we surveyed hundreds of…
B2B Sales Experience: 12 Best Ways to Delight Prospects [Examples]
B2B sales is a fun experience for me. I get to interact with different people, understand their personalities, and see how they perceive things. I try my best to help solve their challenges while also making a profit for my company and, of course, earning my living. When I say fun, I mean it’s all…
7 cold calling mistakes I see sales reps make (& how to avoid them), according to The Eagle Mindset’s founder
I’ve made over 11,000 cold calls. I’ve booked 335 meetings, closed over $287k at a startup company and $40m in an enterprise multinational company, and saw what works. I’ve also seen what burns out reps fast. I remember one call early in my career that still haunts me — in a good way. I dialed…
How long should a survey be? The ideal survey length [New data]
When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the process is easy. Like most people these days, I’m short on time (and attention), so companies are better off making their requests for feedback short and sweet. But how can a company find the ideal…
Sales POC: Experts Share the 5 Essential Steps for Success
If you’re looking for a way to show off the value of your product or service to potential customers, proof of concept (POC) in sales is a real-world method with tried-and-true results. Although I wasn’t well-versed in the subject going in, by talking to sales experts I discovered how POC can help you connect with…
Why Pitches Fail: How Strategic Sales Conversations Win Clients
If you want more clients, stop pitching and start having strategic sales conversations—they’re the key to lasting business relationships.
Customer onboarding: Strategy & best practices to reduce churn
As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t understand how to use your product or they don’t see value from it quickly enough. This is precisely why customer onboarding is so critical. Without proper onboarding, customers can get frustrated and disengaged. In fact,…
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